Reference

Understand Your Agreement with d5555

These terms set out how your account works on d5555 — what we expect from you, what you can expect from us, and how deposits via bKash, Nagad, or Rocket fit into that arrangement.

Account eligibility applies by regionbKash, Nagad, Rocket coveredTerms updated without prior noticeOne account per personApplies to mobile and desktop access
d5555 Understand Your Agreement with d5555
HOW WE HANDLE THIS

Account Security and Policy Practices

We hold account data and payment records in line with reasonable security practices for a platform serving Bangladesh. When you complete the Easy Account Verify step, the details you submit are used only to confirm identity and match your registered wallet. We do not share personal account data with third parties outside what is needed to process your bKash, Nagad, or Rocket transactions.

Data Retention Account records, including wallet transaction logs for bKash, Nagad, and Rocket, are kept for as long as your account remains active and for a reasonable period after closure.
Account Security Each login is protected by a one-time PIN sent to your registered mobile number. Never share that PIN — we will never ask for it through chat or email.
Terms Change Notice When we update these terms, the revised version is published on this page. Continuing to use your account or make a deposit after that point confirms acceptance.
Requesting Changes To request a correction to your registered account details, contact support via live chat or email with your wallet number and the specific change needed.
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or you need to flag a concern about your account or a payment transaction, our support team handles both general queries and wallet-specific disputes. Queries about bKash, Nagad, or Rocket transactions should include your wallet reference so we can pull the record quickly.

Live Chat Open the chat window from your account dashboard to raise a terms query or flag a bKash, Nagad, or Rocket transaction concern in real time.
Email Support Send detailed account or terms queries by email. Include your registered wallet number and a brief description of the issue for a faster response.
Help Centre Our help centre carries answers to common account, eligibility, and payment questions — check there first before raising a formal dispute.

Common Questions About These Terms

The questions below cover what we hear most from people reading the terms for the first time — account rules, payment responsibilities, and how disputes are handled.

Yes. Any transaction sent from your registered bKash, Nagad, or Rocket wallet is covered by these terms and treated as authorised by you at the time of sending.

No. One account per person is the rule. Duplicate accounts are subject to suspension. If you locked yourself out, contact support to recover access rather than opening a new one.

Contact support immediately with the transaction reference and the wallet number used. We investigate manually, so include as much detail as possible to speed up the process.

The updated version is published here. We aim to keep the date of the last revision visible at the top of this page so you can check whether anything has changed since you last read it.

Access and eligibility depend on your local law and the regions we currently serve. We do not make legal representations about availability in any specific area — check what applies in your location.

Reach support through live chat or email, include your registered bKash, Nagad, or Rocket wallet number, and state exactly which detail needs correcting. We handle updates manually after verification.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.