Reference

How d5555 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad or Rocket, and keep your sessions secure.

Account data kept securebKash, Nagad, Rocket payment data protectedYour rights, clearly statedBangladesh-region access subject to local law
d5555 How d5555 Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply standard encryption across account login, payment flows and session data. Your bKash, Nagad or Rocket wallet details are never stored in plain text on our side — payment processing runs through the respective wallet network's own secure channel. Account access requires your credentials each session, and any unusual login attempt triggers a verification step before entry is allowed. We keep your data only for as long as your account is active or as required to resolve any outstanding matter.

Encrypted Payment Flows

bKash, Nagad and Rocket transactions pass through each wallet's own secure channel. We do not store your full wallet credentials on our servers.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear or block these through your mobile or desktop browser at any time.

Account Access Verification

Any login from an unrecognised device triggers an additional verification step before your account opens. This applies whether you access via mobile or desktop.

Data Retention and Deletion

We hold your account data while your account is open. If you close your account, we retain only what is necessary for financial record-keeping under applicable rules, then delete the rest.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team handles privacy requests directly. You can reach us through live chat on the site, by email, or through the in-account help section. We aim to respond to all privacy requests within a reasonable timeframe, and we will confirm receipt so you know your request is being handled.

Live Chat Start a chat from any page on the site. Select the account or privacy topic when prompted so it reaches the right team member.
Email Support Send your privacy request by email with your registered account name. We confirm receipt and follow up with next steps within our standard response window.
In-Account Help Log in, head to your account settings, and open the Help section. Submit a privacy query directly from there — it links to your account automatically.

Questions About Your Data and Rights

Here are the questions we hear most often about how we handle personal data. If your question is not covered here, contact our support team through the channels listed above.

We collect your registration details, contact information, and the wallet identifier linked to your bKash, Nagad or Rocket account. We also log session and device data to protect your account from unauthorised access.

Payment data is shared only with the payment processor needed to complete your transaction — your bKash or Nagad network, for example. We do not share it with advertisers or unrelated third parties.

Yes. Contact us via live chat or email with your registered account name and we will prepare a summary of the data we hold. We aim to respond within a reasonable timeframe.

Submit a request through the in-account Help section or by emailing our support team. We will confirm what can be corrected or removed, noting that some financial records must be kept under applicable rules.

We use session and preference cookies to keep your account active and remember your settings. You can manage or block cookies through your browser settings; note that blocking session cookies may affect your login experience.

Once your account is closed, we retain only the data required for financial record-keeping under applicable obligations. Everything else is deleted. Access and eligibility remain subject to your local law and eligible region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.